Forced Smiles: Understanding the Emotional Toll in Barista Work
Categories: Alicia Grandey, Barista News, Chris Woolten, Columns, customer service, Emilia Martinez, Klatch Coffee, Mockingbird Coffee, Penn State University, psychology, research, Retail, Sam Schaefer, staff trainingPosted on Friday, October 4, 2019 by William Braddock
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Being a barista can be one of the most challenging jobs in the hospitality industry. It often requires waking up hours before sunrise; dealing with finicky, complex and messy equipment;…
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